soddisfazione del paziente

La pediatria di famiglia nell'area milanese: un'indagine di customer satisfaction

R. Marinello, M. Picca, D. Freri, P. Manzelli, L. Maria Nino

2011/10

Objectives - To assess parents’ degree of satisfaction about caregiving by Primary Care Paediatricians (PCP). Materials and Methods - A customer satisfaction survey was carried out in the metropolitan area of Milan among 415 parents of children aged...

Dove si nasconde la qualità

P. Auconi

2002/1 — pag. 27-30

Assessment of client satisfaction is increasingly popular among health managers. However, it is a matter that must be handled with care. The patient’s perception is easily distorted by inappropriate information and cannot easily discriminate real f...

Medicina alternativa a Vicenza

F. Fusco, D. Sambugaro, R. Buzzetti

1999/7

Qualità percepita e pediatria di gruppo: avvio di una ricerca

M. Ancona, D. Duccoli

1999/7 — pag. 427-432

The Authors briefly discuss the issue of quality of care evaluation and more specifically the possible approaches to the evaluation of quality as perceived by patients. The results of a pilot study based on a focus group approach involving 10 mothe...